Technical Support & Field Application Engineering

Responsibilities 

  • Pre-sales
    • Work side-by-side with the Regional Sales Managers (RSM) by actively participating in the technical qualification of the customers’ requirements
    • Guide, assist, train customers and partners on the best use of the products and solutions based on product and application knowledge
    • Product demonstration and setup, at customer site and at exhibitions. Required to manage local pool of demo cameras
  • After-sales
    • Continue to provide technical assistance to the customer (within the scope of existing camera functions) 
    • Reports to RSM about customers activities, challenges and progress towards design-in
    • Qualify and initiate a Return Material Authorization (RMA) for a non-conformance camera
  • General 
    • Provide timely, detailed and accurate technical responses to customers’ inquiries
    • Test and validate new products based on a customer’s perspective
    • Proofread user manual and marketing materials
    • Contribute to a technical and solution knowledge base
  • Internal communications 
    • Bring it up to the management if there are any critical technical cases, products failures and defects identified
    • Provides technical feedback to improve product performance, usability, capabilities and users’ experience
    • Provide customer satisfaction metrics
    • Provide the “customer voice” in the products definition, development and reviews

Desired Competencies 

  • Master’s degree in engineering, computer science, science, or other related discipline, or Bachelor's degree with relevant experience
  • Experience in technical support activities
  • Experience in vision system or imaging sensors or related industries
  • Experience in machine vision software 
  • Ability to work independently and proactively  
  • A team player with strong communication and problem solving skills 
  • Must be fluent in English 
  • Knowledge of infrared and night vision cameras would be an advantage 

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